Mobile technologies

are changing human behaviors.

"It's hard to believe that it's been only 15 years since we thought the snake game on our Nokia was the coolest thing ever..."

mobile timeline

And long before that mobility really started off with experiments of communications to and from vehicles rather than handheld devices.

mobility old phone

In later years, the main challenges have been in the development of interoperable standards and coping with the explosive success and ever increasing demand for bandwidth and reliability.

But how does that effect your organization today?

The need for mobility enabling technologies and strategy is a requirement in today's business. According to a Gartner study, mobility-lagging organizations will see negative impacts including losing skilled workforce, lower productivity, and reduced satisfaction among customers.

Read on for information that will enable your company to:

  • Gauge ROI analysis on mobility policies and practices
  • Provide employees and users a first-class mobile experience
  • Understand the nuances of corporate wireless contracts
  • Ensure the right mobile technologies for your organization
  • Ensure lowest market rates and proactive mobile expense management practices

Or you can contact us right away if you need help with a mobility challenge.

Mobile Strategy

Mobile-First Mindset

A Mobile-First strategy in today’s world is in essence a paradigm shift, but one that stretches even farther than our current view of software apps and the internet – it is the idea of FIRST thinking about the way information will be digested and the tools that will be used from the mobile device user’s perspective vs. having that as a secondary consideration. And not just about information and access, it is about creating an entire ecosystem around the targeted business objective that encompasses all customer stakeholders, and yet also services the needs of employees as they deliver the products and services. Across business strategy, process, design, applications, etc. – we now see those companies who have adopted a Mobile-First mindset reaping exponential rewards.

Delaying the Adoption of Mobile-First Business Strategy Will Affect Internal Process and Employees

Ten years ago, in many organizations (and still today), mobile productivity was all-about connecting to email. Not anymore. Companies that do not adopt Mobile-First strategies can expect to lag on the productivity and quality of service needed to stay competitive within their industry. Competitive organizations provide a complete ecosystem that puts a wealth of capabilities in the hands of employees who are on-the-go or the ability for employees to do their job more efficiently with a mobile device. Here are a few examples of companies succeeding with a Mobile-First mindset – now the norm in many of our client environments.

Read on for examples of mobile-first strategy in these verticals:

  • Healthcare
  • Commerical Avitation
  • Logistics/Trucking
  • Retail

Mobile Financial Management

The Importance of Integrated Mobile Expense Management

While we believe that only addressing mobile financial management really fails to completely optimize Mobility, it's also equally important to get the financial piece right.

Improving financial management practices within your organization is never easy, but optimizing mobile financial management can be a nightmare. Multiple carriers, many contracts, managing mobile assets, upgrades and the user support of those assets without the appropriate bandwidth, industry knowledge, and experience can all lead to MAJOR cost creep.

What components effect your mobile financial ecosystem?


Invoice processing and spend management

  • Prevents budget surprises, allocates costs to your FL, and ensures accurate and predictable expenses


EMM/MDM technology management

  • Ensuring the right technology, implementation, and management of platforms


Managing corporate wireless contracts

  • Understanding the nuances of contracts to ensure best-in-class outcomes


Proactive
 usage monitoring

  • Managing the risks of unexpected overages with in-month monitoring and real-time plan adjustments


Policy

  • Expertise in mobility business policy and program modeling


Depot and inventory process

  • A productive depot and inventory management process (space devices, accessories, device provisioning services, kitting, shipping) ensure higher levels of employee productivity


Support processes

  • New orders, service requests, and problems with devices are indirectly affecting your business costs

 
Employee Productivity

  • Employee user experience effects overall business productivity 

Read on for the specific daily, weekly, and monthly mobility activities that best-in-class business are doing to proactively manage mobility financials.

The bottom line is - avoiding addressing your current mobile state (as Gartner suggests) will continue to bring negative consequences to your organization. Our clients will tell you a complete enterprise mobility management solution:

  • Reduces mobility spend over 35%
  • Provides enhanced mobile device security
  • Increases IT productivity over 25%
Read on about The 7 Most Avoidable Mobile Expenses

Mobile Security

A critical component to your mobility environment

Now that employees and enterprises have shifted use to mobile devices, security has become an overriding concern. Fortunately, the top managed mobility solutions are addressing security issues with a variety of measures. Some of the ways that a mobility solution delivers security are:

  • Employees and customers are asked to use a PIN code to access the system
  • When a device is lost, there are policies in place to wipe data immediately
  • Devices are encrypted as are any data cards that are used in multiple mobile devicesA
  • A mobile VPN might be offered as a solution
  • Mobile devices are given both antivirus and firewall capability

Carefully constructed, strictly enforced mobile security policies integrated across all core components of EMM are the overall key to the success or failure of an enterprise’s mobility policy. EMM’s overall purpose is to manage risk on behalf of both the corporation and the employee; thereby maximizing productivity while mitigating threat.

Read more about how companies are ensuring mobile security and managing their mobility expenses.

Mobile Device Management (MDM)

mobile device management

The Benefits of Implementing Mobile Device Management (MDM)

Mobile Device Management (MDM) is fast becoming the acronym of the moment as organizations struggle to deal with the ubiquity of mobile devices amongst their workforce. As workers are more and more vocal in their desire to utilize their own devices in the workplace, mobile security management becomes crucial in protecting the organization’s data. Mobile Device Management (MDM) software monitors, manages and supports mobile devices deployed across mobile operators, service providers and enterprises.

MDM functionality typically includes over-the-air distribution of applications, data and configuration settings for all types of mobile devices, including mobile phones, smartphones, tablet computers, etc., and apply to both company-owned and employee-owned (BYOD) devices across the enterprise or mobile devices owned by consumers. Let’s take a look at the specific benefits.

Implementing a well thought out MDM policy will far outweigh the costs of doing nothing. Without some sort of controlled MDM, companies will likely see reduced user productivity (if the IT standard does not suit the user’s needs), higher noncompliance costs incurred by users who circumvent IT standards, and the cost of users’ time and efforts in attempt to support themselves, increasing indirect costs[3]. An organization must enforce a unified security policy that incorporates control and the ability to remotely manage all supported devices. The benefits of implementing MDM include:

  • Remotely support all employee owned and company owned devices. Support and updates can be done over the air (OTA), thus enabling employees freedom with corporate backing.
  • Ability to remotely wipe clean lost or stolen devices. The MDM platform will enable security teams to quickly remove confidential corporate information from lost devices, regardless of location.
  • Control and direct what applications are allowed and which are restricted. Remote monitoring of mobile devices will continue to ensure corporate security is not jeopardized by unauthorized apps.
  • Maintain detailed record of user device statistics. Employee usage statistics can be very beneficial when reviewing employees for performance, productivity, cost, or reprimand.
  • Ability to automatically push software updates to devices remotely. Devices can be automatically and uniformly updated without impeding on employee’s time.
  • Ensure employee devices are password protected. MDM enables security teams to remotely manage passwords to ensure that information is protected at all times.
  • Employees can choose their own device of liking. Staffs utilizing their device of choice are more likely to enjoy working on it. Forcing a particular device, such as a BlackBerry, may hinder productivity.
  • Reduce employee downtime and cost per user. Since security and updates are managed over the air, employees are not inconvenienced with schedule intrusions.

MDM does require a harmonization between enterprise operations, IT, and security teams to ensure that mobile device architectures match overall corporate security policies, but with BYOD becoming more of the norm within organizations, an effective optimization platform is vital to protect security while proliferating productivity.

Enterprise Mobility Management (EMM)

Core Components of Enterprise Mobility Management (EMM)

Enterprise Mobility Management, or EMM, is the latest acronym in the cornucopia of buzz words floating around the telecom space today. Without question, mobility has not only enhanced employee productivity and accessibility, it has fundamentally altered enterprise communication structures around the globe. With so many employees accessing and manipulating corporate data from virtually any location on earth, the usual cell phone or laptop policies of the past simply cannot begin to reign in the issues and concerns surrounding enterprise mobility today.

Core EMM Components


Mobile Device Management (MDM)

Mobile device management deals with configuring the mobile device and making sure that the IT policies that have been set up remain intact.  MDM also assures continual monitoring to ensure the overall status and health of the device.

Mobile Application Management

Based on research by Philippe Winthrop of theemf.org, mobile application management is the strategy and process around developing/procuring, securing, deploying, accessing, configuring, updating and removing (business) applications from mobile devices used by the employees.

Financial Management

BYOD policies bring about corporate risk, forcing careful scrutiny of employee contracts and control of company data and information.  Telecom Expense Management (TEM) will help control and manage the overall costs of mobile voice and data communications. TEM will also help optimize invoice accuracy, equipment cost, and carrier contract negotiations.

Help Desk

Effectively managing enterprise mobility requires a focus on support of the organization with a help desk infrastructure. There is a significant responsibility by a help desk which effects the entire business in a number of areas. A help desk should include activities such as carrier order processing, add/remove features and plans, live agent level 1 & 2 device support, upgrade eligibility tracking and processing, warranty repair and replacement, accessory acquisition, carrier porting, corporate/individual transfer of liability, carrier escalation management, seasonal suspension/reactivation and device recycling.

Mobile Security

Carefully constructed, strictly enforced security policies integrated across all core components of EMM are the overall key to the success or failure of an enterprise’s mobility policy. EMM’s overall purpose is to manage risk on behalf of both the corporation and the employee; thereby maximizing productivity while mitigating threat. 

Effective EMM can provide quantifiable business value to organizations that manage their mobile infrastructure to secure, compliant, and performance-optimized policies.  The ultimate goal of any EMM policy and the complexities of its components is strategic risk management.  

Mobility Management Services

Complete enterprise mobility management solutions

As you well know, mobile technologies are changing human behaviors, becoming increasingly ingrained in business and driving strategic decisions. According to Gartner, mobility-lagging organizations will see negative impacts including losing skilled workforce, lower productivity, and reduced satisfaction among customers.

Renodis optimizes Mobility Management for clients by leveraging innovative process, purpose-built systems, talented people and deep industry relationships with results like:

  • 35% REDUCTION IN MOBILITY SPEND
  • ENHANCED MOBILE DEVICE SECURITY
  • 25% INCREASE IN IT PRODUCTIVITY

Enterprises choose mobility managed services when they experience challenges like:

  • Having real-time inventory and reporting for all mobile assets
  • ROI analysis on mobility policies and practices
  • Having the resources to manage MDM/EMM environment
  • Capabilities and expertise to do proper mobile plan expense management
  • Staying current with rapid mobile pricing and contract changes
  • Quality end user mobility support and service

Learn more about Managed Mobility Services.

Before Renodis we were bogged down with our mobility environment. Our IT team consists of limited staff, so we were really happy to find a trusted partner in Renodis. They took over the ongoing management of our mobility and we’re now ready to scale for growth as we continue to focus on expanding our communities. On top of that, they lowered our costs by 17%. The Renodis team gets it, and we’re happy to have them on our side.
Shawn Bristow

Kory Nadeau Presbyterian Homes and Services

 “Renodis has been instrumental in driving down our telecommunications costs while increasing our service. It’s Renodis’ people that have made a difference. From how they leverage their relationships and experience with our telecom vendors to the quality of care they provide when assisting our employees and stores. Renodis is a true partner and an extension of our company.”

Shawn Bristow

Marc Kermisch Red Wing Shoe Company

consult an expert.

Working on a mobility related project?
Need help understanding the vendor landscape, mobile pricing or contract changes? Out-of-control mobile inventory? 
Or just curious how mobility managed services can impact your organization?

Chat with us today!